A map of today's operation
How a customer comes in, where they go and where things get stuck. With real times, not estimates.
Service
Sometimes the best recommendation is to build nothing.
Before investing in development, it's worth knowing whether you need it. We review your operation, your tools and your numbers, and come out with a prioritised plan: what to solve first, what to buy off the shelf, what to build and what to leave as it is.
- 1–2 weeks
- Diagnosis
- Written deliverable
- Outcome
- No obligation
- To hire us
Why it matters
The expensive mistake is rarely picking the wrong tool: it's automating a process that needed redesigning, or building something that already existed for 20 dollars a month. An honest diagnosis costs a fraction of that, and sometimes concludes that you don't need us.
Scope
What's included
Tool inventory
What you pay for, what you actually use and what overlaps. Something that can be cancelled almost always turns up.
Prioritised by return
What to solve first by hours freed or revenue recovered, weighed against implementation effort.
Build-or-buy recommendation
With specific names and price ranges, including products we don't sell or implement.
A phased plan
What to do this quarter, what next quarter, and which signals tell you it's time for the next step.
A written deliverable
Everything in writing, and yours. You can carry it out with us, with your team or with another provider.
Process
How we do it
- 01
Sessions with the team
We talk to the people who do the work, not just the ones who manage it. That's where the real bottlenecks show up.
- 02
Data and tools review
Volumes, response times, conversion rates and what the company is paying for today.
- 03
Analysis and prioritisation
We rank opportunities by return on effort, with the assumptions stated.
- 04
Delivery and walkthrough
The document plus a session to discuss it. Your team's objections usually improve the plan.
Stack
How we work
The deliverable is a document and a plan, not a demo. These are the areas we review.
- Process mapping
- Funnel analysis
- Stack audit
- Return estimate
- Data architecture
- Phased plan
FAQ
Before you hire us
What if you conclude I don't need anything?
We tell you, and the diagnosis ends there. Sometimes the problem is the price or the offer, not the technology. Charging to implement something that wasn't going to move the needle is the quickest way to lose a referral.
Do you recommend tools you don't implement?
Yes, and often. If a 30-dollar-a-month product solves 90% of your case, that's the recommendation. Our margin shouldn't decide your architecture.
Is the fee credited if I hire you afterwards?
If you decide to implement with us within the following three months, the cost of the diagnosis is deducted from the project. The idea is that consulting shouldn't be a barrier to getting started.
Related
Often combined with
Is this what you need?
Tell us about your case in four questions. We'll tell you honestly whether this service solves it, whether another one fits better, or whether we're not right for you.